FAQ
The questions we get asked most. If yours isn't here, email hello@chrysalisnz.co.nz and we'll answer it properly.
Sizing and fit
How do I know what size to order?
Measure yourself and check our sizing and fitting guide. It has full charts in centimetres and instructions for taking each measurement. If you're still unsure, email us your measurements and we'll recommend a size before you buy.
I'm between two sizes. Which do I take?
The larger one. Sizing down for extra compression is uncomfortable and unsafe, and it usually gives a worse shape, not a better one.
How should a binder feel?
Snug, not crushing. You should be able to take a full deep breath, raise your arms and twist without the fabric cutting in. If you get pain, numbness, pins and needles or shortness of breath, take it off and go a size up.
How long can I wear one?
Eight hours a day is the maximum. If you're new to binding, start at two hours a day and add an hour a day until you find your limit. Never sleep in a binder, and never bind with bandages or tape.
How long can I wear tucking underwear or a bra top?
Treat these the same as a binder — don't wear them for extended periods, and never sleep in them. Take a break if you feel any discomfort, and go up a size if it's cutting in anywhere.
Fittings
Do you offer in-person fittings?
We’re getting our Chrysalis space in Onehunga, Auckland ready to welcome you. When we open, free fitting and sizing support will be available by appointment only, in a private, judgement-free setting.
You’re welcome to enquire about an upcoming appointment. An enquiry is not a confirmed booking; we’ll confirm the arrangements with you and share the address privately.
Which products can I try on?
Our try-on range includes Basic Binder Zipper and Tank Binder, plus standard tucking pants and extra-strong tucking pants. Both binders and tucking pants in this range can be tried on during your appointment.
Other products can still be ordered. We can help with sizing and product questions even when a try-on sample is not available.
Can I take my purchase home after an appointment?
Availability varies by style and size, so some products may need to be ordered in and shipped to you rather than taken home on the day. Our stock will grow with us.
We’ll confirm availability and expected timing before you place your order during the appointment. For ordered-in items, supplier lead time comes before our 7–10-business-day processing period, which may extend to 15 business days during busy periods; courier delivery is additional.
Affiliate
Do you offer anything else at the fitting location?
Yes — we can refer you to a Treatment Advisor and Nurse at our affiliate clinic, which also offers gender affirming cosmetic injectables and laser hair removal. Ask about it when you book your fitting.
Shipping
How long will my order take?
The total wait depends on whether your items are already available at Chrysalis or need to come from UNTAG. For ordered-in products, supplier lead time comes first, followed by our processing period and then courier delivery.
Our processing period is 7–10 business days once the items for your order are available at Chrysalis, or up to 15 business days during busy periods. For ordered-in items, that period starts when they arrive at Chrysalis, not when you place your order.
Please email us before ordering if you need an item by a particular date. We can help you check availability and the expected timeframe.
Does “available to order” mean it is in stock?
Not necessarily. Availability varies by style and size, and some products need to be ordered from UNTAG.
Our stock will grow as we do. Please contact us if you’d like to check whether a particular item is available locally before ordering.
What does shipping cost?
Standard New Zealand shipping is free on orders of NZ$100 or more. For orders below NZ$100, standard shipping is NZ$10.
Will I receive tracking?
Yes, we’ll email your tracking details once your order has been dispatched. Courier delivery time is additional to supplier lead time, where applicable, and our processing period.
Do you ship overseas?
Not at the moment. We currently deliver within New Zealand only.
Is the packaging discreet?
Yes. Your order will be sent in plain packaging with no branding on the outside, and the label will not describe the products inside.
What if my order is delayed?
If we become aware of a delay affecting your order, we’ll contact you with an update and discuss the options with you. You can also email hello@chrysalisnz.co.nz with your order number if you’d like us to check its progress.
For full details, please read our shipping policy. If you still have a question, we’re happy to help.
Returns
Can I return something that doesn't fit?
We accept change-of-mind returns within 14 days of delivery if the item is unworn, unwashed, tagged and in its original packaging. Because binders, bra tops and tucking underwear are hygiene items, they can only come back unworn, unused and in their original sealed packaging. This is why we'd rather help you get the size right first.
What if it's faulty?
Email us with photos and your order number. Under the Consumer Guarantees Act you're entitled to a repair, replacement or refund, and we cover return shipping.
How do I start a return?
Email hello@chrysalisnz.co.nz with your order number and reason. We'll confirm the next steps and send you a return address. See the full return and refund policy.
Care
How do I wash my binder?
Hand wash, or machine wash separately on a short cycle at 30 degrees maximum, ideally in a laundry bag. Air dry only, never tumble dry. Give it a wash before you wear it the first time.
How do I wash my bra top or tucking underwear?
Hand wash in cold water with a gentle detergent and air dry flat. Avoid the dryer and fabric softener — heat and harsh chemicals break down the fabric faster.
How long will it last?
Compression fabric relaxes with wear. With regular use and proper washing, expect a binder to hold its shape for around a year. If you wear one most days, having two to rotate makes both last longer.
Products
Who makes them?
Our binders and tops are designed in Amsterdam and responsibly made in Europe. They're latex-free, with breathable 4-way stretch fabric and hidden seams.
Are you an official UNTAG retailer?
Yes. Chrysalis is an official UNTAG retailer and UNTAG fitting location here in New Zealand.
Can I swim in a binder?
Only in a swim binder, which is built for it. A standard binder isn't designed for water and won't dry properly.
Privacy
Will anyone know what I've ordered?
No. Packaging is plain with no branding on the outside, and we never discuss a customer's order, measurements or fitting with anyone. See our privacy policy.
Still stuck?
Email hello@chrysalisnz.co.nz. We answer within two business days, and there's no such thing as a silly question.