Refund policy

Returns & Exchanges Policy

Change of mind
We want you to love your Chrysalis pieces. If something isn't right, we accept change-of-mind returns within 14 days of delivery, provided the item is unworn, unwashed, with tags attached and in its original packaging.

Hygiene items — please choose carefully
For hygiene reasons, our binders, tucking underwear, and bra tops can only be accepted for change-of-mind return or exchange if they are unworn, unused, and in their original sealed packaging. This does not affect your rights if the item is faulty (see below) — we're always here to help if something isn't right with the product itself.

Faulty or incorrect items
If your item arrives faulty, damaged, or different from what you ordered, you're entitled to a repair, replacement, or refund under the Consumer Guarantees Act, and we'll cover the cost of return shipping. Please contact us as soon as possible with photos of the issue so we can sort it out quickly.

How to start a return
Email hello@chrysalisnz.co.nz with your order number and reason for return. We'll confirm the next steps and provide a return address.

Refunds
Once we've received and checked your return, we'll process your refund to your original payment method within 5–10 business days.

Sale items
Sale items are final sale.