Shipping policy
We currently deliver within New Zealand only. If you have a question about your order or need something by a particular date, please email hello@chrysalisnz.co.nz before ordering so we can help you check the timing.
We’re in our early days, and our stock will grow with us. Availability varies by style and size, so some products may need to be ordered from our supplier, UNTAG, before we can send them to you.
Being available to order does not necessarily mean an item is ready for immediate dispatch. Please contact us before ordering to confirm availability and the expected timeframe, particularly if you need your purchase by a specific date.
Supplier lead time and processing
For products that need to be ordered in, please allow time for them to reach Chrysalis from UNTAG first. The supplier lead time varies, so we’ll help you check the expected timing before you order.
Our processing period is 7–10 business days once the items for your order are available at Chrysalis. For ordered-in products, this period begins when those items arrive at Chrysalis, not when you place your order. During busy periods, please allow up to 15 business days for processing.
Business days are Monday to Friday, excluding New Zealand public holidays. Supplier lead time and courier delivery are additional to the processing period.
Courier delivery begins after we dispatch your order. Delivery time will depend on the destination and courier service, so the processing period should not be treated as a total delivery estimate.
We’ll email your tracking details once your order has been dispatched. You can use these to follow your parcel’s progress.
Standard shipping within New Zealand is free on orders of NZ$100 or more. For orders below NZ$100, standard shipping is NZ$10.
Your order will be sent in plain packaging with no branding on the outside. The label will not describe the products inside.
We aim to meet the timeframes we give you, but supplier availability, incoming shipments and courier services can sometimes affect timing. If we become aware of a delay affecting your order, we’ll contact you with an update and discuss the options with you.
If you have a delivery concern, please email hello@chrysalisnz.co.nz with your order number. We’ll help you check the status and next steps.
Appointments and taking products home
An appointment does not guarantee that your preferred product or size will be available to take home that day. Some products may need to be ordered in and shipped to you.
We’ll discuss availability and expected timing with you before you place an order during your appointment. Please see our private appointments page for our current arrangements.